This document is a public offer by the administration of the website hellofromafrica.store
(hereinafter the “Provider”) to conclude a services agreement with any legally capable individual who accepts the terms of this offer (hereinafter the “Customer”).
Acceptance of the offer is the payment for services on the Website. From the moment of payment, the Agreement is deemed concluded.
2. Subject of the Agreement
The Provider renders a service of creating and delivering an individual video greeting (digital content), and the Customer pays for this service.
The result is provided exclusively in electronic form (a download link / access to a file) without any physical delivery.
3. Order placement and payment
An order is placed via the form on the Website with the Customer’s scenario preferences and materials specified.
Payment is processed via a payment provider (e.g., Stripe / YooKassa / PayPal). Bank card details are processed by the provider and are not stored by the Provider.
Payment confirmation is sent to the Customer’s e-mail address.
Prices are published on the Website and may change; for paid orders, the price valid at the time of payment applies.
4. Timeframes and performance procedure
The usual production timeframe is from 1 to 5 business days after payment and receipt of all necessary materials.
The finished file is delivered by e-mail or as a download link.
If necessary, minor revisions that do not change the initial scope of work may be agreed.
5. Refunds and cancellation
The service is digital and personalized. Once performance has begun, cancellation and refunds are not possible, except where expressly provided by law.
In the event of a technical defect, the Provider undertakes to promptly supply a corrected file at no additional cost.
6. Rights and obligations of the Parties
Provider’s obligations
To perform the work within a reasonable time and with appropriate quality.
To maintain the confidentiality of the Customer’s materials.
To inform the Customer of material circumstances affecting the timeframe or result.
Customer’s obligations
To provide accurate data and materials that do not infringe third-party rights.
To pay for the service in a timely manner.
To maintain reasonable communication regarding the order.
7. Copyright and related rights
Exclusive rights to templates, imagery, characters, design, music and scripts belong to the Provider or its licensors.
The Customer receives a personal, non-exclusive license to use the resulting video for non-commercial purposes.
Commercial use, resale or distribution without the Provider’s written consent is prohibited.
8. Liability
The Provider’s liability is limited to the amount of the paid order.
The Provider is not liable for interruptions in access to files caused by third-party services or the Customer’s equipment.
The Customer is responsible for the legality of the materials they provide.
9. Confidentiality
All materials and data received from the Customer are used solely to perform the Agreement and are not disclosed to third parties without consent, unless otherwise required by law.
10. Force majeure
The Parties are released from liability for non-performance due to force majeure circumstances, including communication failures, natural disasters, military actions, acts of public authorities, etc.
Acceptance of the offer means full and unconditional agreement with its terms.
Where possible, disputes are resolved through negotiations; if no agreement is reached, they are submitted to the court at the Provider’s place of registration.